Public attention or customer service until 10:00 PM
Through this text, the General Terms and Conditions of Use and Contracting are made available to users and customers. These govern access to, browsing of, and use of the website www.salasdeensayo.madrid, as well as the contracting, through it, of rehearsal room rental services and related services offered by the provider.
These terms establish the rights and obligations of the parties arising from the use of the website and the contracting of services, constituting the legal framework that regulates the relationship between the user and the provider.
Access to the website, browsing it, and/or making a reservation implies the express and unreserved acceptance of these General Terms and Conditions, as well as the Privacy Policy, the Cookie Policy, and any other legal texts or additional conditions that may be applicable and that are published on the website at any given time.
If you do not agree with any of the conditions set out herein, you must refrain from using the website and from contracting the services offered through it.
In addition to these General Terms and Conditions, certain services, promotions, vouchers, or specific contracting modalities may be subject to specific conditions, which must be expressly accepted by the user prior to contracting them and which, in the event of conflict, shall prevail over these general terms.
In accordance with Article 23 et seq. of Law 34/2002 on Information Society Services and Electronic Commerce, contracts entered into electronically shall produce all effects provided for by the legal system, provided that the consent of both parties exists and can be proven.
For these purposes, it shall be understood that following all phases of the registration process and, where applicable, paying the corresponding amount necessarily implies the provision of the express consent required to contract the service.
Likewise, and pursuant to Article 27 of Law 34/2002 on Information Society Services and Electronic Commerce, users are provided, prior to the start of the contracting procedure, with all information relating to it.
The contracting conditions indicated below apply directly to the contracting of all services made available through the website www.salasdeensayo.madrid, unless expressly stated otherwise.
The contracting of rehearsal room rental services offered through www.salasdeensayo.madrid is carried out entirely electronically through the booking system available on the website.
Any person with Internet access may make a reservation, provided they meet the requirements established in these General Terms and Conditions.
Throughout the contracting procedure, the user will have clear and visible access to the different phases of the process, which are developed as follows:
To start the contracting procedure, the user must select the rehearsal room and the desired conditions of use and click the button provided for that purpose to continue with the booking.
Prior to final confirmation, the system will show the user a booking summary indicating, in a detailed breakdown, the duration, the number of people, the selected services or extras, the total price, applicable taxes, and the contracting conditions, which must be expressly accepted to complete the process.
Specific booking conditions
The standard booking corresponds to a minimum duration of 1 hour and is intended for attendance by 1 or 2 people.
If more than 2 people attend—exclusively in the Marisa Montiel, Josep María Colom and Mariana Gurkova rooms—it will be mandatory to add a per-person surcharge of €5 for each hour booked. This amount will be clearly reflected in the booking summary before confirmation.
Once the contracting conditions have been accepted and, if an electronic payment method has been selected, the user will be redirected to the corresponding external payment gateway to complete the transaction. www.salasdeensayo.madrid will not have access at any time to the user’s credit card, debit card or payment system data.
The security of the payment procedure is guaranteed by the corresponding financial entity or payment service provider.
Once the contracting process is completed, the user will be shown a confirmation screen with the summary of the booking made.
Likewise, within a maximum period of 24 hours, the user will receive a confirmation email including all information relating to the booking. This email will be valid as proof of contracting and as evidence for any claim, provided that it is accompanied by the corresponding payment receipt.
The provider informs the user that all bookings made will be recorded in the internal management systems, together with the information necessary for the control, administration, and accreditation of the contracts, all in accordance with applicable data protection regulations.
In accordance with Royal Legislative Decree 1/2007 of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, together with Article 45 of Law 7/1996 on Retail Trade, the user has the right to withdraw from the contract within the period from the moment the service is contracted.
However, pursuant to “Article 103, Exceptions to the right of withdrawal. The right of withdrawal shall not apply to contracts referring to: … (l) The provision of accommodation services for purposes other than serving as housing, transport of goods, vehicle rental, food or services related to leisure activities, if the contracts provide for a specific date or period of performance.”
Consequently, bookings must be made at least 2 hours in advance of the requested time. Any booking cancellation must be made at least 24 hours before the booking. Otherwise, the customer will not be entitled to a refund.
To exercise the right of withdrawal, the user must simply request it in writing to any of the following addresses, expressly indicating their request to exercise the right of withdrawal:
In any case, it is the responsibility of the consumer and user to prove that they have exercised their right of withdrawal in accordance with the provisions of this section.
Once we have received the request to exercise the right of withdrawal, we will refund the amount paid (excluding any shipping and management costs that may have been initially paid) within a maximum of 14 calendar days from receipt of the withdrawal, and always through the method used to pay for the service or, failing that, by bank transfer.
During the use of the website www.salasdeensayo.madrid and the rehearsal room rental services offered through it, the user undertakes to comply with the following obligations:
The provider undertakes to offer the rehearsal room rental service diligently and in accordance with the conditions set out in this document. However, the user acknowledges that incidents beyond the provider’s control may occur and may affect the normal performance of the service.
In this regard, the provider shall not be liable, and the user shall assume full responsibility, in the following cases:
If, due to causes attributable to the provider, the booked rehearsal room cannot be made available to the user for a period exceeding 72 hours from notification of the incident, the user may request cancellation of the booking and a refund of the amounts paid corresponding to the service not enjoyed. The refund will be made through the same payment method used or, failing that, by bank transfer.
The provider assumes no liability for the loss, theft, or deterioration of personal belongings, musical instruments, equipment, or materials owned by the user that are brought into the facilities.
If the user becomes aware of any incident, damage, or situation that could affect the safety of people, the facilities, or the proper operation of the service, they must inform the establishment’s staff immediately.
If any content or action related to the use of the facilities is found to be contrary to applicable regulations, the provider reserves the right to take appropriate measures, including expelling the user and, where applicable, reporting the facts to the competent authorities.
At www.salasdeensayo.madrid we are deeply committed to protecting intellectual property rights. For this reason, we have established the following conditions and policies:
All content and information published or managed by users on the platform is the exclusive property of the user. www.salasdeensayo.madrid acts merely as an information society service provider responsible for data storage.
The provider does not receive any intellectual property rights merely because the user hosts or manages content on the platform; therefore, under no circumstances may the provider process such content for purposes other than those directly related to the provision of the services effectively contracted.
In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, all personal data provided during the use of the platform and during the provision of services will be processed in accordance with the Privacy Policy, which every user must expressly accept beforehand in order to register.
Any user who accepts these terms of use accepts our Privacy Policy in an informed, express, and unequivocal manner, and is entitled to the rights of access, rectification, erasure, and objection regarding their personal data, which may be exercised as indicated in the said Privacy Policy.
The provider offers the user a customer service and technical support service with the following characteristics:
Unless otherwise specifically provided, customer service will be provided exclusively in Spanish.
This contract may be terminated if any of the following circumstances occur:
Likewise, for the contract to be fully terminated, the user must pay any outstanding amounts, and full termination will not be possible without fulfillment of this obligation, which is considered essential.
If the contract is terminated unilaterally by the user, without duly proven and justified cause, the user waives any claim for the amounts paid up to that date.
Likewise, pursuant to Article 14 of Regulation (EU) 524/2013 on online dispute resolution for consumer disputes, a direct link to the online dispute resolution platform is provided: https://ec.europa.eu/consumers/odr/main/index.cfm
Spanish law shall apply to any dispute or conflict that may arise from these terms or conditions. The resolution of judicial disputes shall be submitted to the jurisdiction of the Courts and Tribunals of the user’s or customer’s place of residence.
